Frequently Asked Questions:
How soon will my order ship?
Your order will promptly ship in 2 to 3 business days. Most orders go out the very next day. We work hard to keep our inventory up to date and to ship promptly.
How do you ship orders? To save our customers money we usually ship with United States Postal Service (USPS) Priority Mail. We have found USPS Priority Mail to be very quick and reliable. USPS's shipping prices are a great value for our small to medium size products.
Do you ship international? Yes, we ship worldwide. For most small to medium size products, select our $11.00 international shipping option during checkout. If your order includes medium to large size items, please place the order on our web-site and we will contact you with a quote on additional international shipping charges that your order might require. We always do our best to save you money on international shipping. We beat most competitors international shipping prices.
What is your return policy? We offer a 30-day money back guarantee. All returns must be in original re-saleable condition. Shipping charges are not refundable. Please contact us before you return an item. Please visit our "Policy" web-page for more return information.
How long does it take to fill a motorcycle tire? The tires on my BMW 1200GSA take about 3-5 minutes to go from zero to 36 PSI. Smaller tires take less time. Automotive tires take a bit longer. Always check your tire for the manufacturers recommended max PSI.
Does the pump make noise and vibrate much? Like any compressor the Micro Tire Pump makes a loud vibrating noise. Do not be alarmed. This is how the pump is designed. The pump is powerful and produces significant PSI pressure. Power usually equals vibration and noise.
How do I hold the pump while it is on and inflating? We recommend you hold the pump by the hose while it is running. It is also fine to hold it in your hand or put it down on its storage pouch to keep it from moving around or sucking up any dirt while inflating. Some customers prefer to hang the pump from their rim. Experiment and see what is best for you.
Does the Micro Tire Pump get warm or hot when running? All air compressors become warm to some degree as they pump and build up air pressure. The micro tire pump is no exception. After a few minutes of running, the motor is warm, but not too warm to hold, and the head of the pump portion is hot, but not so hot as to burn your skin. In the rare event that the pump gets too hot to hold, simply shut it off and let it cool for a few minutes and then turn it back on.
What is the dimensions and weight of the Micro Tire Pump? The micro tire pump itself easily fits in the palm of your hand. It is about 4" long, 3" high and 1.5" thick. The inflator hose is just over 18" long and the power cord is 8 feet long. It weighs between 18 and 22 ounces, depending on the power connector.
I have tires with tubes on my motorcycle. Do you have a kit for them? Yes, we have a kit that includes tube patches, glue and tire irons to allow you to fix a flat on a bike with spoke or laced wheels. As far as we know, BMW is the only maker of tubeless spoke wheels (for their GS line), if you have spokes and are not on a GS, you most likely have tubes, and need to order the tube tire kit.
I ride a BMW motorcycle. Do you offer a power plug that fits the special German plug style? Yes, as an option you can purchase a German style plug. Select the plug when you order your pump. We also offer dual purpose plugs that fit both standard American cigarette plugs and German plugs.
How many amps does the Micro Tire Pump draw? The pump draws a bit over 10 amps on startup and under load. The cigarette lighter plugs have a built in 15-amp fuse to protect against overloads. Note that some older cigarette lighter plugs are backed by an 8-amp fuse. If your bike is really, you either need to upgrade the plug or go with a direct connection to the battery.
Is the Micro Tire Pump safe? Yes, the pump is safe and reliable. We have installed finger guards over all moving parts so that your fingers cannot be pinched.
I have a Battery Tender that I use to keep my battery fully charged. Can I plug into the Battery Tender tail that is wired into my battery? Yes, just select the SAE connector at checkout and we will install it for you.
I plugged my Micro Pump into my BMW accessory outlet and the pump did not work or it worked for a few seconds and then it shut off, what happened? If you are using a BMW accessory plug on your Micro Pump some recent (2004-2007) BMW motorcycle models trigger the electrical system to shut off power to the plug and thus the Micro Pump. Some new bikes do this and some don’t. It all depends on how your bike is wired. It is not the Micro Pumps fault. The new computer electrical systems often are very sensitive and don’t work with other accessories like heated clothing, GPS devices etc. If this happens on your bike we recommend you do one of several options: 1) Re-wire your BMW accessory plug directly to the battery, bypassing the motorcycles electrical computer system. Make sure you install an in-line fuse to protect the accessories you power from the outlet. Also please be aware that if you do not wire into power that turns off with the ignition you must not leave accessories plugged after you turn off the bike. They will slowly drain your battery. 2) Install battery Alligator Clips to your Micro Pump cord and power the pump directly from the battery. 3) Hard-wire to your battery or fuse block another power adapter specifically for your Micro Pump and other accessories. Use of SAE outlets work very well.
???Have more questions??? Please do not hesitate to contact us anytime. We enjoy communicating with our customers. Please click on the CONTACT US link below.
How do you ship orders? To save our customers money we usually ship with United States Postal Service (USPS) Priority Mail. We have found USPS Priority Mail to be very quick and reliable. USPS's shipping prices are a great value for our small to medium size products.
Do you ship international? Yes, we ship worldwide. For most small to medium size products, select our $11.00 international shipping option during checkout. If your order includes medium to large size items, please place the order on our web-site and we will contact you with a quote on additional international shipping charges that your order might require. We always do our best to save you money on international shipping. We beat most competitors international shipping prices.
What is your return policy? We offer a 30-day money back guarantee. All returns must be in original re-saleable condition. Shipping charges are not refundable. Please contact us before you return an item. Please visit our "Policy" web-page for more return information.
How long does it take to fill a motorcycle tire? The tires on my BMW 1200GSA take about 3-5 minutes to go from zero to 36 PSI. Smaller tires take less time. Automotive tires take a bit longer. Always check your tire for the manufacturers recommended max PSI.
Does the pump make noise and vibrate much? Like any compressor the Micro Tire Pump makes a loud vibrating noise. Do not be alarmed. This is how the pump is designed. The pump is powerful and produces significant PSI pressure. Power usually equals vibration and noise.
How do I hold the pump while it is on and inflating? We recommend you hold the pump by the hose while it is running. It is also fine to hold it in your hand or put it down on its storage pouch to keep it from moving around or sucking up any dirt while inflating. Some customers prefer to hang the pump from their rim. Experiment and see what is best for you.
Does the Micro Tire Pump get warm or hot when running? All air compressors become warm to some degree as they pump and build up air pressure. The micro tire pump is no exception. After a few minutes of running, the motor is warm, but not too warm to hold, and the head of the pump portion is hot, but not so hot as to burn your skin. In the rare event that the pump gets too hot to hold, simply shut it off and let it cool for a few minutes and then turn it back on.
What is the dimensions and weight of the Micro Tire Pump? The micro tire pump itself easily fits in the palm of your hand. It is about 4" long, 3" high and 1.5" thick. The inflator hose is just over 18" long and the power cord is 8 feet long. It weighs between 18 and 22 ounces, depending on the power connector.
I have tires with tubes on my motorcycle. Do you have a kit for them? Yes, we have a kit that includes tube patches, glue and tire irons to allow you to fix a flat on a bike with spoke or laced wheels. As far as we know, BMW is the only maker of tubeless spoke wheels (for their GS line), if you have spokes and are not on a GS, you most likely have tubes, and need to order the tube tire kit.
I ride a BMW motorcycle. Do you offer a power plug that fits the special German plug style? Yes, as an option you can purchase a German style plug. Select the plug when you order your pump. We also offer dual purpose plugs that fit both standard American cigarette plugs and German plugs.
How many amps does the Micro Tire Pump draw? The pump draws a bit over 10 amps on startup and under load. The cigarette lighter plugs have a built in 15-amp fuse to protect against overloads. Note that some older cigarette lighter plugs are backed by an 8-amp fuse. If your bike is really, you either need to upgrade the plug or go with a direct connection to the battery.
Is the Micro Tire Pump safe? Yes, the pump is safe and reliable. We have installed finger guards over all moving parts so that your fingers cannot be pinched.
I have a Battery Tender that I use to keep my battery fully charged. Can I plug into the Battery Tender tail that is wired into my battery? Yes, just select the SAE connector at checkout and we will install it for you.
I plugged my Micro Pump into my BMW accessory outlet and the pump did not work or it worked for a few seconds and then it shut off, what happened? If you are using a BMW accessory plug on your Micro Pump some recent (2004-2007) BMW motorcycle models trigger the electrical system to shut off power to the plug and thus the Micro Pump. Some new bikes do this and some don’t. It all depends on how your bike is wired. It is not the Micro Pumps fault. The new computer electrical systems often are very sensitive and don’t work with other accessories like heated clothing, GPS devices etc. If this happens on your bike we recommend you do one of several options: 1) Re-wire your BMW accessory plug directly to the battery, bypassing the motorcycles electrical computer system. Make sure you install an in-line fuse to protect the accessories you power from the outlet. Also please be aware that if you do not wire into power that turns off with the ignition you must not leave accessories plugged after you turn off the bike. They will slowly drain your battery. 2) Install battery Alligator Clips to your Micro Pump cord and power the pump directly from the battery. 3) Hard-wire to your battery or fuse block another power adapter specifically for your Micro Pump and other accessories. Use of SAE outlets work very well.
???Have more questions??? Please do not hesitate to contact us anytime. We enjoy communicating with our customers. Please click on the CONTACT US link below.
